Warranty

 

The Crimsafe Warranty

When you invest in Crimsafe, you invest in Australia’s strongest security screens. We back the quality of our products with a 10-year Warranty as standard, with an option to extend to 12-years for Regular and Classic, or up to 15-years for Ultimate and iQ – just another reason why Crimsafe has been the leading security screen provider in Australia for over 24 years. 

The Crimsafe Warranty warrants the original purchaser of the Crimsafe Security Product that the Crimsafe Security Product purchased will be free from defects in materials supplied by Crimsafe Security Systems under conditions of normal use for a period of ten years from the date of installation.

Put simply, if your Crimsafe product is found to be defective by Crimsafe Security Systems or their duly appointed representatives, you will receive a repair or replacement. Accessory products that are fitted to the Crimsafe Security Products, including (without limitation) any locks, handles, rollers, hinges and door closers may be independently covered by warranties supplied by the relevant manufacturer or supplier of those accessory products.

To prolong the life of the Crimsafe product and maintain your rights under this warranty, you must follow the care and maintenance advice set out in the Crimsafe Care Guide.

 

Extended Warranty

In addition to the standard 10-year Warranty for all Crimsafe products, you can register to extend your warranty within 60 days of installation, by completing the Online Registration. Click on the relevant Crimsafe product below for more information about the extended warranty, or to register.

How To Make A Claim

All claims under this warranty should be made in the first instance to the original Authorised Crimsafe Dealer that supplied and installed your Crimsafe products. Remember, you will need your original invoice (or receipt) as proof of purchase. Your Authorised Crimsafe Dealer may arrange with you to inspect the Crimsafe products; you will be responsible for any inspection and repair charges in the event you are not eligible to make a claim under this warranty.

 

Further Downloadable Information

Crimsafe Warranty Terms and Conditions

Crimsafe 2-Year Extended Warranty Terms and Conditions

Crimsafe 5-Year Extended Warranty Terms and Conditions

Crimsafe Care Guide

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