Warranty and Care Guide

If you'd like instructions on cleaning your Crimsafe^® product, please click here

If you want to read about the Crimsafe General Warranty, which covers defects in workmanship and materials, please click here

Instructions for Care 
Because of its woven mesh design, Crimsafe can trap airborne dirt and impurities, just like flyscreen, and over time these can give it a stained appearance. It might turn a blotchy red, which is the result of airborne salt, impurities, and moisture or a fluffy white which is indicative of a salt build-up. Either way, a quick clean will remove these marks and leave it looking like new.

Rest assured, Crimsafe mesh does not rust. It is made from 304 Grade Stainless Steel which has a lifespan of approximately 65 years. And then it's coated in a secret formula with special additives, so there's no metal in the paint that could rust. It's only whatever is allowed to build up on the mesh and the frame that may change colour.

Regular maintenance involves a wash down of frames and mesh with Crimsafe Wash and Wax in warm water using a soft bristle brush, followed by a clean water rinse.

Use this table as a guide to how frequently you should clean your Crimsafe product.

If your door carries stubborn marks, try Crimsafe Stain Clean which has been formulated specifically to remove hard to shift stains.  Contact us to request Crimsafe Stain Clean today.

The Crimsafe^® General Warranty 
Crimsafe Security Systems warrants you, as an owner of a Crimsafe Security Product, that it is free from defects in materials supplied by Crimsafe Security Systems under conditions of normal use for a period of ten years from the date of installation.

Naturally, the obligation under the Crimsafe warranty is limited to the repair or replacement of the product or component found to be defective by Crimsafe Security Systems or duly appointed representative.

In other words, the general warranty does not apply to any damage due to matters outside the control of Crimsafe Security Systems, including owner maintenance, failure of owner to follow the care guide, accident, alteration of the product in any way, fire, abuse, misuse and normal wear and tear.

If you have a claim to make, contact the original Crimsafe Licensee who supplied and installed the product for you, and an inspection will be arranged. You must have proof of purchase in the form of an invoice and receipt. The warranty is not transferable and you must be the original purchaser. Where the product has not been maintained in accordance with the warranty conditions, a fee to cover labour and refurbishment may apply. Crimsafe honours all genuine warranty claims. The warranty covers the stainless steel mesh, door frame, paint and clamp for a period of 10 years. All moving parts such as hinges, door closers, locks, wheels and installation is covered by a manufacturers 12 months warranty.

In order to prolong the life of the Crimsafe product and to maintain your rights under this general warranty, you must follow the care and maintenance advice provided on this page.

Contact us to discuss how Crimsafe can protect your home.